Frequently Asked Questions
Office Hours and Appointments
Monday-Friday 8:00 am-5:45 pm
Saturday morning hours starting at 9:00 AM (sick only)
Sunday morning hours starting at 10:00 AM (sick only)
We are closed on New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day.
All visits are by appointment only.
With the exception of newborn care, please call three to four weeks in advance for routine checkups and school/camp physicals. Routine physicals are scheduled only on weekdays.
Time is available for sick visits each day. Please call early in the day if you feel that your child needs to be seen. You may also book appointments online for weekday sick appointments if you have joined the patient portal. Our office is open on weekends for sick visits only; please call at 9:00 am on Saturday and 10:00 am on Sunday for an appointment that day.
Our office telephones are answered 24 hours a day. During regular office hours, our staff nurses will be able to answer most of your questions. If the nurse is unable to help you, she will consult a physician and either get back to you or have the physician speak with you directly during a break between patients. You may always speak with a physician if you desire, although you may have to leave a message with the physician if he/she is seeing patients at the time of your call.
A physician from our group is on call after hours for emergencies. Please call the main office number to have the answering serivce page the on-call physician. We do not cross-cover with any other physicians.
Schedule of Well Visits
1-2 Days After Discharge
All breastfed babies are seen 1-2 days after discharge; Hepatitis B vaccine (if not given in the hospital)
1-2 Weeks
First visit 1-2 days after discharge for infants not born at The Valley Hospital or Hackensack University Medical Center; 2 week visit for infants born at Valley and Hackensack
5 Weeks
Urinalysis; Hepatitis B vaccine
2 Months, 4 Months, and 6 Months
Pentacel (DTaP, IPV, Hib), Prevnar-13, Rotateq
9 Months
Hepatitis B vaccine
1 Year
Hemoglobin, lead level; Prevnar-13, Hepatitis A vaccine
15 Months
MMR and Varicella (chicken pox)
18 Months
Pentacel (DTaP, IPV, Hib), Hepatitis A vaccine
2 Years
Hemoglobin, lead level, urinalysis (if toilet trained)
3 Years
Hemoglobin, urinalysis (if toilet trained)
4 Years
MMR and Varicella, urinalysis, audio and vision screen
5 Years
Quadracel (DTaP & IPV ) hemoglobin, urinalysis, audio and vision screen
11 Years
Menactra, Boostrix/Adacel (TdaP)
12 Years
Gardasil
16 Years
Menactra
Influenza vaccines will be given yearly in the fall. They are recommended for all children. Vaccines are given according to the recommended schedule provided by the American Academy of Pediatrics. Physical exams after five years of age are done yearly with urinalysis and occasional hemoglobins. Hearing and vision tests are done as needed. Tuberculosis tests are done as needed. Please note: We are using the “Universal Child Health Form” used by the American Academy of Pediatrics. Almost all schools and camps now accept this form, and we fill out this form at no charge to you. There will be a $5.00 charge for filling out any additional forms; please contact our office for more information. Additional information about extra office charges may be viewed here as well. Children with special needs (e.g. premature infants) may be seen on a more frequent basis during the first year.
Payment and Insurance Information
- Aetna (Traditional plans, Choice II POS, Elect Choice, Managed Choice, all PPOs)
- AmeriHealth
- Beech Street
- CCN Managed Care, Inc.
- CHN (Consumer Health Network)
- Cigna
- Empire Blue Cross / Blue Shield
- Family Choice Healthcare Alliance
- First Health
- HCPC (Health Care Payers Coalition)
- Horizon Blue Cross / Blue Shield – (NJ) — All Plans
- Intergroup
- Magnacare
- Mastercare / PPO Next
- Multiplan
- One Health Plan of New Jersey
- Oxford
- PHCS
- QualCare
- United Health Care
- Wellchoice
NOTE: Choosing an insurance plan from this list is not sufficient. Since there are many versions of each insurance plan, please verify with the insurance company that we participate in the specific plan you are considering. We can only submit to insurance plans with which we participate. Your copay is expected at the time of service. We do not submit to secondary insurance.
If we do not participate with your insurance, payment is expected upon time of visit and a receipt will be given to you for reimbursement purposes.
There is an extra charge for Sunday and holiday visits, and there is a $25 charge for missed appointments. Please call us if you need to cancel an appointment or if you know you will be late!
Additional Charges Information
- Saturday/Sunday/Holiday Charge – $55.00
- Consultation letters/reports – $15.00 – 25.00
- Early Intervention Form – $25.00
- Forms needed within 48 hours – $20.00 in addition to any other fees incurred
- No-show fee, Well Visit (Physical Appointment) – $50.00
24-hour notice must be given for cancelled appointment - No-show fee, doctor appointment – $25.00
24-hour notice must be given for cancelled appointment - No-show fee, nurse appointment – $15.00
24-hour notice must be given for cancelled appointment - Copy of chart fee – $25.00 per child
- Bounced check fee 25.00Co-pay not paid at time of service – $10.00
- Fee for bills not paid within 30 days – $10.00 per month
- Physical exam form (school/camp, etc.) – $5.00 for each additional or duplicate forms
A Universal Form will be filled out at time of annual physical exam and provided free of charge. Patients must make additional copies of this form for their own records. If you have joined the patient portal, a copy of your universal form will be available under forms for you to print out at any time free of charge. - Allergy & Asthma Forms – $5.00
The charge applies for each allergy and asthma form that is filled out. - Sports Physical Form – $10.00
The charge applies for sports physical forms that are required by the State of New Jersey. If the sports form is not filled out at the physical, there will be a $20 charge. If you have joined the patient portal, a copy of your sports form will be available for you under forms to print out at any time free of charge.
